Automation should not sound robotic. The best WhatsApp flows are short, helpful, and lead customers to the next clear step. Here is how we approach it with WhatsAppbot.
Start with one moment
Pick a single high-volume request, like order status or appointment reminders. Build a short flow that collects only the details you need and offers a quick resolution.
Use friendly copy
Keep messages short. Add quick-reply buttons. Confirm what you understood before moving to the next step.
Add human handoffs
Automation should escalate as soon as a conversation becomes unique. Set rules that route complex issues to the right teammate with a summary and relevant context.
Measure and refine
Track resolution time, drop-off rate, and customer satisfaction. Small tweaks in wording or timing can dramatically improve conversions.